Shipping Details
Fast, reliable delivery — from Ohio to your door
At Gorilla Cases LLC, our goal is simple — deliver the strongest, most reliable phone cases in the world and make sure they arrive quickly, safely, and with total transparency. We understand the excitement of placing your order and waiting for it to arrive. That is why we have built a shipping process designed around speed, reliability, and clear communication — from the moment you check out until your package arrives at your doorstep.
Your order is more than a transaction — it is a promise from us to you.
Free Standard Shipping · 3–6 Business Days
- Cost: Free on every US order — no minimum required
- Processing: 1–3 business days (Mon–Fri, excluding holidays)
- Same-day processing on orders placed before 2:00 PM EST
- Delivery: 3–6 business days after your order ships
- Tracking: Emailed after fulfillment — allow 24–48 hours for the link to activate
- Double-check your name, address, phone, and email at checkout to ensure smooth delivery
$4.99 Flat-Rate · 10–14 Business Days
- Cost: $4.99 flat-rate to over 100 countries worldwide
- Processing: 1–3 business days
- Delivery: 10–14 business days depending on customs and local postal service
- Tracking: Provided after customs clearance and local carrier handoff
- International orders ship from our global warehouse partners
- Customs duties and import taxes are the responsibility of the recipient
Every destination, every option at a glance.
| Destination | Method | Cost | Delivery Time |
|---|---|---|---|
| USA | Standard Tracked | Free | 3–6 Business Days |
| International | Standard Economy | $4.99 | 10–14 Business Days |
| International ($500+) | DHL Express | Varies | 24–48 Hours Dispatch |
Extras you will not find anywhere else.
Free Temporary Case on Pre-Orders
When you order a newly released Gorilla Case — such as the latest iPhone or Galaxy model — our engineers perform final fit testing, compatibility checks, and durability assessments before shipping. If your permanent case is still in final testing, we ship a free temporary case at no cost so your device stays protected while you wait. Once your permanent case passes inspection it ships immediately — and you keep both cases. This is our way of going above and beyond for customers who trust us during new releases.
DHL Express for Orders Over $500
International orders over $500 qualify for DHL Express Shipping with full door-to-door tracking from dispatch to delivery. Ships within 24–48 hours to most major international cities with priority handling for business and wholesale customers. If you require expedited shipping for time-sensitive projects or bulk orders, contact us directly for personalized logistics support.
International Customs Delays
Customs policies vary by country and we do not control processing speed of foreign customs agencies. Packages may experience delays due to random inspections, seasonal shipping traffic, national holidays, or local import regulations. In nearly all cases, shipments clear customs successfully and continue to delivery. We are not responsible for carrier delays, customs processing, or events outside our control — but if anything goes wrong we will make it right.
24/7 AI support + real business line for everything else.
Track orders · delivery updates · returns · instant answers — no hold music, no wait times
Real team in Alliance, Ohio for order issues, complex questions, and everything that needs a human
Order tracking · returns · wrong items · compatibility questions
Our Promise
Every order shipped from Gorilla Cases LLC is handled with care, double-inspected for quality, and packaged securely to ensure your product arrives in perfect condition. We do not just build military-grade phone cases — we build military-grade service. Quick fulfillment, accurate updates, and the same reliability that defines our brand.
If anything ever goes wrong with your delivery, we will make it right — fast. From our family to yours — thank you for supporting American-built protection, innovation, and reliability.
Business phone: (330) 224-6227 · Mon–Fri 9 AM–5 PM EST
AI automated support: (978) 797-0223 · 24/7
Email: info@gorillacasestore.com
Address: Gorilla Cases LLC · 12908 Robinwood St NE · Alliance, OH 44601
See also: Return Policy · Cancellation Policy · FAQs