Shipping Details

🚚 Gorilla Cases Shipping Policy

At Gorilla Cases, our mission is to deliver the strongest, most reliable phone cases in the world — and to get them to you as quickly and safely as possible. We know that once you place your order, you’re excited to receive it, and we’re here to make sure your experience is fast, transparent, and stress-free.

🕒 Order Processing Times

Standard Processing Time:
All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Depending on if you order before 2pm eastern time. Once your order has been processed, it will be shipped, and you will receive an email confirmation.

Shipping Time:
📦 USA Orders typically arrive within 3-4 business days after shipping.
🚨 Please note that in rare cases, delivery times may be extended due to high shipping volumes, weather delays, or carrier issues.

If you ever have a question about your shipment, our customer support team is happy to help — and for the fastest service, be sure to use our AI-powered chat feature, available right on our website.

🇺🇸 U.S. Domestic Shipping Details

  • All domestic orders include tracking numbers. However, tracking may take 1–2 days to update, especially if the item ships from a warehouse or during peak periods.

  • If there are issues with your shipping address, we’ll contact you to correct it and ensure your package arrives safely.

  • For the best delivery experience, please include your name, phone number, and email with your order in case the shipping label becomes unreadable or is lost.

🆕 Shipping for New Product Releases

When you order one of our newly released cases (such as for the latest iPhone or Galaxy models), there may be a slight delay. This is because:

  • We conduct final testing and quality checks to ensure top-tier performance and fit.

  • If your case is still in testing, we’ll send you a temporary case to use in the meantime, completely free of charge.
    Yes — you get to keep both cases! 🎉

This is just one of the ways we go above and beyond to take care of our Gorilla Cases family.

🌍 International Shipping Policy

We’re proud to serve customers around the globe! Here's what to expect when you order internationally:

🌐 Shipping Timeline:

  • Standard International Delivery: 10–14 business days, depending on your country’s customs and local postal service.

  • All international orders are shipped from our global warehouse and pass through customs before arriving in your country.

📦 Tracking Info:

  • Tracking numbers are provided only after customs clearance and once the order is handed off to your local postal service.

  • This allows us to keep shipping costs low for you. Fully tracked international shipping would significantly raise prices — often more than 50% of the product cost.

🚀 Fast-Track Shipping for Large Orders:

For international orders over $500, we offer DHL Express 24-hour shipping with full tracking from the moment your package leaves our warehouse. This is the fastest and most secure option for bulk or high-value orders.

❗ Customs Delays

Please be aware:
Gorilla Cases has no control over customs processing times in your country. While we do everything we can to ship fast, delays may happen depending on local regulations, inspection queues, or seasonal shipping traffic.

🤖 Fastest Way to Get Help

For the fastest customer service, please use our website chat feature.
Our AI-powered system is available 24/7 and can:

  • Answer product and shipping questions

  • Track your order

  • Help with replacements and exchanges

  • And more!

If you prefer email, feel free to reach out to James at gorillacaseshelp@gmail.com.

💬 Thank You for Choosing Gorilla Cases!

We appreciate your trust in us and are committed to delivering military-grade protection with world-class service. Whether you're ordering from Ohio or overseas, Gorilla Cases is here to protect your device every step of the way.