Shipping Details

Shipping Notice

 

Gorilla Cases Shipping Policy

At Gorilla Cases, we're dedicated to providing fast and reliable service. Here’s a breakdown of our standard shipping process, including some important details you need to know:

  • Order Processing Time: Normal orders take 1-3 business days to process. Once processed, shipping typically takes 5-7 business days. However, in some cases, shipping may take longer due to unforeseen circumstances. If you have any questions, feel free to contact us at GorillaCasesHelp@gmail.com or, for the fastest response, use our new chat feature!

  • USA Shipping: 3-6 day shipping - Domestic (USA) orders are processed within 1-3 days unless there are issues with the shipping address or other order mix-ups. In the case of an address issue, we will do our best to ensure your item gets to you as quickly as possible. All USA orders come with tracking, but please note it can take 1-3 days for the tracking number to be updated. This is due to some items shipping from our warehouse or being delayed by carriers like UPS, which sometimes take time to scan tracking numbers. For best results, always include your name and email with your order in case the package label is lost or unreadable.

  • New Product Shipping: When purchasing newly released items, such as cases for brand new phone models, shipping may be delayed due to ongoing testing to ensure the highest quality. If you ordered a case for a new phone and didn’t receive shipping info, it’s possible the case is still in testing. Don’t worry—we’ve got you covered! If this happens, we will send you a temporary case to use while we finalize the case you originally ordered. And the best part? You get to keep both cases at no extra charge!

  • Fast Customer Support: We truly value your business and want to make sure you have the best experience possible. For the fastest assistance, please use our new chat feature—it’s much quicker than email and is designed to get you answers instantly. Our email inbox can sometimes be overwhelmed with spam, so we’ve invested in a top-notch chat system to serve you better.

We love our customers, and we’re committed to doing everything we can to ensure your order is smooth and your product arrives as quickly as possible. Thank you for choosing Gorilla Cases! If you need anything, don't hesitate to reach out through our chat service! 😊

 

 

Gorilla Cases International Shipping Policy

 10-20 days depending on customs import speed 

Thank you for shopping with Gorilla Cases! We value our international customers and want to ensure you are fully informed about our shipping process. Please read the following details carefully to understand how international shipping works with us:

  • Shipping from Our International Warehouse: All international orders are shipped from our overseas warehouse. Upon shipment, you will not receive a tracking number immediately. Tracking will only be provided once your order has cleared customs and is transferred to your local postal service. This is because we use standard international shipping, which does not provide tracking prior to customs clearance.

  • Why No Tracking Until After Customs? Standard shipping is used to keep costs low for our customers. Offering full tracking internationally would increase the shipping price by more than half the cost of one case. Once your package clears customs and is handed over to your local postal service, you will receive an email with your tracking information.

  • Fast-Track Shipping for Large Orders: For international orders over $500, we offer 24-hour fast-tracking with DHL Express, providing complete tracking from the moment your package ships. This is a faster and more reliable option for larger orders.

  • Customs & Delivery Time: We do not have control over customs processing times, which can vary based on your country’s regulations and shipping volume. International deliveries typically take between 1-3 weeks, but delays can occur if customs is slow or during periods of increased shipping traffic.

  • Customer Support & Instant Help: For the quickest assistance, please use our chat service, which provides instant responses to any questions or concerns regarding your order. Our team is ready to help!

We appreciate your understanding and patience. Thank you for choosing Gorilla Cases, and we're committed to delivering the best products with as smooth a shipping experience as possible!