Shipping Details

 

🚚 Gorilla Cases Shipping Policy

At Gorilla Cases LLC, our goal is simple — to deliver the strongest, most reliable phone cases in the world and to make sure they arrive to you quickly, safely, and with total transparency.

We understand the excitement that comes with placing your order and waiting for it to arrive. That’s why we’ve built a shipping process designed around speed, reliability, and clear communication — from the moment you check out until your package arrives at your doorstep.

Your order is more than a transaction — it’s a promise from us to you.

🕒 Order Processing & Fulfillment Times

We take pride in our efficient processing system to ensure you get your order without unnecessary delays.

Standard Processing Time:
All orders are carefully processed within 1–3 business days (Monday through Friday, excluding holidays). Orders placed before 2:00 PM Eastern Standard Time (EST) are often processed the same day.

Once your order has been packaged and shipped, you’ll receive an automated email confirmation with tracking details.

If you place an order during a holiday or high-demand period, please allow an additional 1 business day for processing. Our fulfillment team inspects every product before shipment to ensure it meets the Gorilla Cases standard of durability and quality.

📦 Estimated Delivery Times

Domestic (USA):
✅ Average Delivery Time: 3–6 business days after your order ships. Processing can be 1-3 business days. 
🚨 Please note: While most shipments arrive on time, occasional delays may occur due to weather conditions, postal service interruptions, or high seasonal volume.

If your tracking information hasn’t updated after several days or appears stalled, don’t worry — this can happen during bulk carrier scans or transfers between facilities. Our team can verify your tracking directly if needed.

🇺🇸 U.S. Domestic Shipping Details

Every domestic order includes a tracking number, provided via email after fulfillment. Please allow 24–48 hours for the tracking link to activate once your order leaves our warehouse.

If your shipping address contains any errors or missing information, we will contact you immediately to correct it before your package ships.

To ensure the best delivery experience, please double-check that your:

  • Full name

  • Accurate street address

  • Contact phone number

  • And email address

are correct when placing your order. This ensures your package is delivered smoothly, even if a label becomes unreadable or a courier needs to contact you.

🆕 Pre-Order & New Product Release Shipping

When you order one of our newly released Gorilla Cases — such as the latest iPhone or Galaxy models — please note that additional quality-control measures may extend shipping time slightly.

Before any new case is shipped, our product engineers perform final fit testing, compatibility checks, and durability assessments to ensure that every design meets our strict standards.

In some cases, your new model may still be in the final testing phase. If that occurs, we’ll ship you a temporary case at no cost, so your device remains protected while you wait.

Once your permanent case passes inspection, it will be shipped immediately — and yes, you get to keep both cases.

This is our way of going above and beyond to thank our Gorilla Cases customers for their trust and patience during new releases.

🌍 International Shipping Policy

We proudly ship worldwide and are committed to providing affordable, reliable global delivery to our customers in over 100 countries.

Standard International Delivery Time:
🕓 Typically 10–14 business days depending on customs, carrier service, and your country’s local postal system.

All international orders are processed and shipped from our global warehouse and must pass through your country’s customs clearance process before final delivery.

Tracking Information:
Tracking numbers are provided after customs clearance and once your parcel is handed to your local postal carrier.
This approach helps keep shipping costs low for our international customers — as fully tracked door-to-door express delivery often increases shipping fees by more than 50% of the product cost.

🚀 Express & Bulk International Orders

For international orders over $500, we offer DHL Express Shipping, which includes full tracking from dispatch to delivery.
This premium option ships within 24–48 hours to most major international cities and includes priority handling for business and wholesale customers.

If you require expedited shipping for time-sensitive projects or bulk orders, please contact us directly for personalized logistics support.

🛃 Customs & Import Delays

Customs policies vary by country, and we do not control the processing speed of foreign customs agencies. While we ship promptly, packages may occasionally experience delays due to:

  • Random customs inspections

  • High seasonal shipping traffic

  • National holidays or strikes

  • Local import regulations

We appreciate your patience during these situations. In nearly all cases, shipments clear customs successfully and continue to delivery without issue.

🤖 Fastest Way to Get Help

We’ve invested in cutting-edge technology to give our customers instant support, 24 hours a day.

Our AI-powered live chat is available on every page of our website (bottom right corner) and can:

  • 🔍 Track your order in real time

  • 🚚 Provide accurate delivery status updates

  • 🧾 Help initiate returns, exchanges, or replacements

  • 💬 Answer common questions instantly

This service is the fastest way to get personalized help at any time — no hold music, no wait times.

If you prefer direct contact, you can also reach James from the Gorilla Cases team at:
📧 gorillacaseshelp@gmail.com

📬 Shipping Cost Summary

Destination Method Cost Delivery Time
USA Standard Tracked Free 3–6 Business Days
International Standard Economy $4.99 10–14 Business Days
International (Bulk $500+) DHL Express Varies 10–20 Business Days

⚙️ Our Promise

Every order shipped from Gorilla Cases LLC is handled with care, double-inspected for quality, and packaged securely to ensure your product arrives in perfect condition.

We don’t just build military-grade phone cases — we build military-grade service.
That means quick fulfillment, accurate updates, and the same level of reliability that defines our brand.

If anything ever goes wrong with your delivery, we’ll make it right — fast.

💬 Thank You for Choosing Gorilla Cases

Your trust means everything to us. Whether you’re in Ohio or overseas, we’re proud to provide rugged, precision-engineered cases that protect your device and reflect your lifestyle.

From our family to yours — thank you for supporting American-built protection, innovation, and reliability.

Stay strong. Stay protected.
— The Gorilla Cases LLC Team