30 Days · Free Label · No Fee

• Defective, damaged, wrong item: 30 days, any condition, free return label, we reship at no cost
• Non-defective (change of mind): 30 days, must be unopened in original sealed packaging, free return label, store credit or exchange issued
• No restocking fee on any US return
• Processing: 2 business days after we receive and inspect
• Remedy: store credit (never expires) or exchange of equal value — no cash refunds

30 Days · Same Standards

• Defective, damaged, wrong item: Free return label, reship at no cost, no fee
• Non-defective returns: AUD4.99 (~$4.99 USD) return processing fee · store credit or exchange of equal value issued after inspection
• Store credits never expire
• Processing: 2 business days after we receive and inspect
• Tracking provided after customs clearance to keep international shipping costs low

Studies show the average smartphone carries over 33,000 bacteria per square inch — nearly ten times more than a public toilet seat. Phone cases and screen protectors are high-contact personal-use products. Once these products leave our facility, there is no safe or reliable way to verify whether they have been handled or used.

Our team has received returned items containing lipstick stains, sweat residue, visible signs of handling, and other bodily contact. We cannot restock, sanitize, or resell any returned product — even if the customer claims it was unused. This is not only company policy but a matter of public health and safety.

Our return restrictions protect our warehouse team from exposure to possible contaminants, ensure every Gorilla Cases customer receives a brand-new, factory-sealed product, and prevent cross-contamination between customers. This policy is designed to protect you, our employees, and future buyers.