Cancellation Policy

 

📦 Gorilla Cases LLC – Refund, Return, and Cancellation Policy

At Gorilla Cases LLC, we take pride in providing the strongest, highest-quality phone protection in the world — and we’re equally committed to giving you clear, transparent customer service.

Our goal is to make every purchase safe, simple, and satisfying. To maintain efficiency, fairness, and hygiene standards for every customer, we have developed a return, refund, and cancellation policy that balances speed, safety, and exceptional service.

🚨 All Sales Are Final – Why This Policy Exists

At Gorilla Cases, we process every order immediately after it’s placed.
Our fulfillment system automatically generates shipping labels, assigns tracking numbers, and begins packaging — often within minutes of checkout.

Because of this automated process:

  • Orders cannot be canceled or changed once submitted.

  • All sales are final.

  • Postage and shipping preparation begin instantly to guarantee fast delivery.

This policy allows us to provide extremely quick turnaround times and maintain affordable prices during a period of increased shipping and logistics costs.

We appreciate your understanding and cooperation as we continue to serve customers efficiently and transparently.

🦠 Why We Cannot Accept Returns on Used or Opened Items

Your cell phone is one of the most frequently touched items you own. Studies show that the average smartphone carries over 33,000 bacteria per square inch — nearly ten times more than a public toilet seat.

Phone cases and screen protectors are considered high-contact personal-use products. Once these products leave our facility, there is no safe or reliable way to verify whether they have been handled or used.

In the past, our team has received returned items containing:

  • Lipstick stains

  • Sweat residue

  • Spit and other bodily fluids

  • Visible signs of handling or wear

For this reason, we cannot restock, sanitize, or resell any returned product, even if the customer claims it was “unused.”
This is not only a matter of company policy but also a matter of public health and safety.

Our return restrictions are in place to:

  • Protect our warehouse team from exposure to possible contaminants.

  • Ensure that every Gorilla Case customer receives a brand-new, factory-sealed product.

  • Prevent cross-contamination between customers.

We deeply value your understanding — this policy is designed to protect you, our employees, and future buyers.

✅ Return & Exchange Eligibility (For Unopened Products Only)

Although all sales are final once shipped, we do make limited exceptions for approved returns or exchanges when the following conditions are met:

  1. The item must be unopened, unused, and in its original sealed packaging.

  2. A return or exchange request must be submitted within 30 days of receiving the product.

  3. All returns are subject to approval by Gorilla Cases LLC after review of the request and photos of the item.

  4. Approved returns will receive either:

    • A store credit (which never expires), or

    • An exchange for an item of equal value.

  5. Refunds to the original payment method are not offered.

This policy ensures that every customer receives a clean, uncontaminated, and brand-new product directly from our facility.

🇺🇸 U.S. Return & Exchange Process

If you meet the eligibility requirements above, you can request a return or exchange by contacting us within 30 days of delivery.

Please include:

  • Your full name and order number

  • Photos of the unopened product

  • A short explanation of the issue

📧 Email: gorillacaseshelp@gmail.com or gorillacasestore@gmail.com

Once approved, we will provide a Return Authorization (RMA) and shipping instructions.
Returns received without prior authorization will not be processed.

All domestic returns are inspected within 2–3 business days of arrival, and store credits or exchanges are issued promptly.

🌍 International Return Policy

We proudly serve customers worldwide and extend the same fair standards internationally.

International returns or exchanges follow these terms:

  • A valid reason must be provided (e.g., damaged, defective, or incorrect item).

  • Most cases will be reshipped free of charge after verification.

  • If a customer chooses to return the product instead of receiving a reshipment, a small return shipping fee of $4.99 will apply.

  • Once the product is received and inspected, we’ll issue a store credit or product exchange of equal value.

Please note:

  • Store credits never expire and can be used toward any future purchase.

  • Tracking numbers for international shipments are typically provided after customs clearance to keep global shipping rates affordable.

🧾 Damaged or Incorrect Items

If your product arrives damaged, defective, or incorrect, please contact us immediately within 30 days of delivery.
Be sure to include:

  • Photos showing the issue

  • Your order number

  • A short explanation of what happened

Once verified, we’ll promptly ship you a replacement or issue a store credit for the full product value.

🗓️ Processing & Response Times

  • Return and exchange requests are reviewed within 24–48 hours.

  • Approved store credits or exchanges are issued within 3–5 business days after receiving your returned item.

  • You’ll receive email updates at every step of the process.

🚫 Order Cancellations

Because our shipping system begins processing instantly, we cannot modify, cancel, or refund any order once it’s submitted.
This policy ensures that all customers benefit from the same quick processing speeds and low costs.

Before completing your order:

  • Double-check your phone model, color, and style selection.

  • Confirm your name, shipping address, and email.

  • Review your cart carefully before checkout.

Once an order is placed, it is final and non-refundable.

💬 Customer Service & Support

We understand that sometimes things don’t go as planned — and we’re here to help.

For the fastest support, please use our AI-powered chat located at the bottom-right corner of our website.
It’s available 24/7 and can:

  • Track your order

  • Provide real-time shipping updates

  • Answer policy questions

  • Help initiate exchanges or replacements

You can also reach out directly to James from Gorilla Cases LLC for personal assistance at:
📧 gorillacaseshelp@gmail.com
📞 (330) 224-6227

🙏 Thank You for Understanding

We truly appreciate your support and trust.
Our policies are designed to protect every customer — ensuring that every product shipped from Gorilla Cases LLC is 100% new, clean, and safe.

We know you depend on your phone every day, and we take that responsibility seriously.
When you buy from us, you’re not just purchasing a case — you’re joining a community built on quality, integrity, and reliability.

Thank you for choosing Gorilla Cases.
God bless, and stay protected.
— The Gorilla Cases LLC Team

📍 Address: 12908 Robinwood St, Alliance, Ohio 44601
📧 Email: gorillacaseshelp@gmail.com
📞 Phone: (330) 224-6227