Cancellation Policy

📦 All Sales Are Final Policy

At Gorilla Cases, our goal is to provide you with the strongest, highest-quality phone protection on the market — along with exceptional service you can count on. To maintain our efficient processing and low prices, we have implemented a strict no-cancellation, no-return policy for all purchases.

🚨 Why All Sales Are Final

Due to the automated nature of our fulfillment system, orders begin processing immediately after they are placed. Postage is instantly generated, and shipping preparations begin — often within minutes. This ensures fast delivery for our customers, but it also means:

  • Orders cannot be canceled or changed once submitted

  • All sales are final

We’ve implemented this system to give you the fastest service possible while keeping operational costs low — especially during a time of rising inflation and increased shipping expenses.

🦠 Why We Cannot Accept Returns

Here’s an important — and often overlooked — reason we don’t accept returns:

Phone cases are considered high-touch, potentially contaminated items.

Scientific studies have shown that cell phones can carry over 33,000 bacteria per square inch, making them 10x dirtier than a toilet seat. Once a phone case has arrived at your home, there’s simply no way for us to verify whether it has been used or handled, even if it's returned in its packaging.

For the health and safety of our customers and staff, we do not restock or resell any returned products. This policy ensures every item we ship is 100% brand-new and untouched.

🔍 Double-Check Before You Order

We kindly ask that you:

  • Carefully review your selections (device model, color, and style)

  • Double-check your shipping address and contact details

  • Make sure you’re fully confident in your purchase

Once your order is placed, it is final and non-refundable.

🙏 Thank You for Your Support

We truly appreciate your understanding and support. Our policies are designed to protect you, our valued customer, by ensuring that every case shipped from Gorilla Cases is fresh, hygienic, and brand new.

If you have any questions before placing your order, please don’t hesitate to contact us through our AI-powered live chat for the fastest assistance, or email us at gorillacaseshelp@gmail.com.

Thank you for choosing Gorilla Cases.
God bless, and have a wonderful day!