Privacy policy

🔐
SSL Encrypted
Every page, every transaction
🚫
We Never Sell Data
Your info stays yours
🌍
CCPA + GDPR
California + EU rights honored
✉️
You Control Your Data
Request deletion anytime
PRIVACY POLICY

Your privacy is not a feature.
It is a foundation.

Gorilla Cases LLC respects your privacy and is committed to protecting your personal information. This policy explains exactly how we collect, use, store, and share your information when you visit gorillacasestore.com. No legal jargon. No buried clauses. Just straight answers.

Effective Date: May 1, 2026 · Gorilla Cases LLC · 12908 Robinwood St NE · Alliance, OH 44601

📋 SECTION 1

What information we collect

🔸 Personal Information

Collected when you place an order or create an account:

  • Full name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment information (processed securely via Shopify Payments, PayPal, etc. — we never store full card numbers)
🔸 Non-Personal Information

Collected automatically as you browse:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time on site
  • Referring website
🛒 SECTION 2

How we use your information

✓
Order fulfillment
Process, pack, and ship your order on time
✓
Customer communication
Order updates, support, shipping confirmations
✓
Promotional emails
Only with your consent — unsubscribe anytime
✓
Website improvement
Analyze traffic and improve your experience
✓
Fraud prevention
Protect you and our platform from bad actors
✗
Selling your data
We never sell your personal information. Ever.
🔐 SECTION 3

How we protect your information

🔒
SSL Encryption
HTTPS on every page protects your data during transmission
💳
PCI-Compliant Payments
Shopify Payments and PayPal — we never store full card numbers
👥
Restricted Access
Personal data accessed only by team members who need it
🛡️
Security Monitoring
Regular monitoring and scanning for security vulnerabilities
📤 SECTION 4

Who we share your data with

We do not sell your personal information. Full stop. We share only with:

  • Shopify — our e-commerce platform provider
  • Payment processors — Shopify Payments, PayPal (secure, PCI-compliant)
  • Shipping carriers — name and address to deliver your order
  • Email platforms — Mailchimp or similar, only if you opt in to marketing
  • Legal authorities — only when required by law or court order

All third-party partners are contractually obligated to keep your information secure.

🤖 SECTION 5

AI chat and automated support

We use an AI-powered chat system for fast, reliable 24/7 customer service. This tool may collect basic details — name, order number, questions — to help resolve your issue quickly.

All chat data is encrypted and kept secure. Our AI support line (978) 797-0223 is an automated service available 24/7 for tracking, returns, and general questions.

For issues that need a real human, call our business line (330) 224-6227 Monday–Friday 9 AM–5 PM EST.

🌍 SECTION 6

Your rights — California (CCPA) and EU (GDPR)

If you are a resident of California or the European Union, you have specific legal rights over your personal data. We honor all of them.

✓
Right to know what data we collect about you
✓
Right to access or correct your personal data
✓
Right to deletion — request we delete your data
✓
Right to opt out of marketing emails at any time

To exercise any of these rights, email info@gorillacasestore.com and we will respond promptly.

SECTIONS 7–9

Cookies, emails, and data retention

🍪

Cookies and Tracking

We use cookies to improve site performance, remember your preferences, analyze traffic, and provide a better shopping experience. We use Google Analytics to understand how visitors interact with our site.

You can control and disable cookies in your browser settings at any time.

📧

Marketing Emails

With your permission, we send promotional emails and product updates. You can unsubscribe at any time by clicking the unsubscribe link in any email footer or by contacting us directly at info@gorillacasestore.com.

We never send spam. Only relevant updates you asked for.

🗃️

Data Retention

We retain your information only as long as needed for order fulfillment, legal or regulatory compliance, and customer service follow-up. Once those purposes are fulfilled, your data is securely deleted.

Request deletion anytime: info@gorillacasestore.com

🔄 POLICY UPDATES

Changes to this policy

We may update this Privacy Policy from time to time. When we do, the revised version will be posted here with a new Effective Date. We encourage you to review this policy periodically. Continued use of our site after changes constitutes acceptance of the revised policy.

📞 CONTACT US

Questions about your privacy?

  • 📞 (330) 224-6227 · Mon–Fri 9 AM–5 PM EST
  • 🤖 (978) 797-0223 · AI automated support 24/7
  • 📧 info@gorillacasestore.com
  • 💬 Live chat — bottom-right of every page
  • 📍 Gorilla Cases LLC · 12908 Robinwood St NE · Alliance, OH 44601
🦍

Thanks for trusting Gorilla Cases.

Your privacy matters to us — not as a checkbox, but as a core value. We are a small American business built on trust, and we will never take yours for granted.