Refunds & Returns Policy | Online Premium Store

Dear Valued Customer,

We understand the importance of feeling confident in the products you purchase, especially when it comes to something as personal as your phone accessories. That's why we want to ensure you're fully informed about our return policy and the reasons behind it.

Firstly, let's talk about the health aspect. Recent studies have revealed some eye-opening truths about the hygiene of our cell phones. Did you know that your phone harbors more germs than a toilet seat? It's true! With up to 33,200 colony-forming units found on cell phone surfaces compared to just 4 CFUs on restroom door handles, it's clear that our devices can be breeding grounds for bacteria.

Now, consider the implications of this in the context of returns. Would you feel comfortable receiving a phone case that may have been in contact with potentially harmful bacteria? We certainly wouldn't want to put our customers at risk by reselling such items. Our commitment to your safety, as well as that of our staff and their families, is paramount.

Furthermore, allowing returns on certain products, like phone cases and screen protectors, poses significant logistical and health challenges. Once a product is opened and used, it cannot be returned due to hygiene concerns. This not only protects you, our valued customer, but also ensures that we maintain the highest standards of cleanliness and safety in our operations.

However, we do understand that mistakes happen. If you receive an incorrect item, such as the wrong color or size, we will gladly exchange it for the correct one. Simply reach out to us within 14 days of receiving your order, and we'll guide you through the exchange process. Please not the item must fix certain criteria to be exchanged. 

Additionally, we want to assure you that your satisfaction is important to us. In the rare event that your item arrives damaged or defective, we will provide a replacement or store credit as per our refund policy.

If you have any questions or concerns about our return policy or any of our products, please don't hesitate to contact us. You can reach us at our business number, 888-522-8803, or feel free to email James, our dedicated contact person, at We're here to help and ensure that you have a positive experience with us.

Thank you for choosing us for your phone accessory needs. Together, we can prioritize safety, cleanliness, and customer satisfaction.

Warm regards,


Gorilla Cases LLC

12908 Robinwood St

Alliance, Ohio 44601

Phone: 330-224-6227


Managment Email: