Refund Policy
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Gorilla Cases LLC – Return & Refund Policy
Dear Valued Customer,
At Gorilla Cases LLC, your trust, safety, and satisfaction mean everything to us. We understand how important it is to feel confident in the products you purchase — especially when it comes to something as personal and frequently used as your phone accessories.
That’s why we’ve crafted a clear, thoughtful return policy that balances customer care with health and safety concerns. Please read below for the full details.
⚠️ Why We Don't Accept Returns on Used Items
Your phone is one of the most touched objects in your daily life. In fact, studies have shown that cell phones carry more bacteria than a toilet seat — up to 33,200 colony-forming units (CFUs), compared to just 4 CFUs on a typical restroom door handle.
This alarming data highlights the health risks of accepting returns on items like phone cases and screen protectors, which come in close contact with your hands, face, and everyday environments.
👉 For hygiene and safety reasons, we do not accept returns on opened or used phone accessories.
This policy is in place to protect not only you but also our staff and other customers. Once a phone case or screen protector has been used or removed from its original packaging, it cannot be resold or restocked in good conscience.
✅ What We Do Offer: Exchanges & Store Credit
We absolutely stand behind the quality of our products and will make it right if you experience one of the following:
🔄 Received the Wrong Item?
If you received the incorrect product (wrong color, size, or model), we're happy to offer an exchange. Just contact us within 1 day of receiving your order, and we’ll guide you through the quick and easy exchange process.
➡️ Note: Items must meet our exchange eligibility criteria, including being unopened, unused, and returned in original packaging.
📦 Damaged or Defective Product?
If your item arrives damaged, defective, or in non-working condition, you are eligible for either a replacement or store credit. Please reach out as soon as possible (within 14 days of delivery) with photo proof and a brief explanation, and we’ll take care of the rest.
🗓️ Time Frame
All exchange and replacement requests must be submitted within 14 days of receiving your order. We cannot process any claims submitted outside this window.
📬 How to Contact Us
We’re always happy to help and answer your questions. Feel free to reach out using any of the following contact options:
Phone Support:
📞 (330) 224-6227
Email Support:
📧 General Product Inquiries: gorillacaseshelp@gmail.com
📧 Management: gorillacasestore@gmail.com
👤 Contact Person: James
Fastest Support:
💬 Our AI-powered chat (bottom right of your screen) is the quickest way to get help! It's available 24/7 and can provide updates, track orders, and answer most questions instantly.
🙏 Thank You for Understanding
We deeply appreciate your support and understanding. Our policy is designed to ensure the health, cleanliness, and satisfaction of everyone involved. Your loyalty makes everything we do possible, and we’re proud to offer you high-quality, military-grade phone accessories that you can count on.
Stay safe. Stay protected. Stay connected.
Warm regards,
Gorilla Cases LLC
📍12908 Robinwood St
Alliance, Ohio 44601
📞 (330) 224-6227
📧 gorillacaseshelp@gmail.com
📧 gorillacasestore@gmail.com