Refund Policy

📅
30-Day Returns
Defective + non-defective
🏷️
Free Return Label
Every US return
🚫
Zero Restocking Fees
US + international
⚡
2-Day Resolution
After we receive return
RETURN · EXCHANGE · STORE CREDIT POLICY

We built this policy to protect you.
Not to protect us.

Most return policies are written by lawyers to protect the company. Ours was written by the founder to protect you — the customer who trusted us with something as personal as your phone. Every line of this policy exists for a reason, and we want you to understand exactly why.

Gorilla Cases LLC · Effective May 1, 2026 · info@gorillacasestore.com · Business: (330) 224-6227

▶ WATCH THIS FIRST

😱 Is your phone dirtier than a toilet seat?

This 2-minute video explains the science behind our hygiene policy. After watching it, you will never look at your phone the same way again. Click play below.

📺 Can't see the video? Watch it on YouTube →

🔬 THE SCIENCE

Your phone is the dirtiest object you own.
Your case should be the cleanest.

🦠
33,200
Bacteria colonies per sq inch

University of Arizona microbiologist Professor Charles Gerba found that cell phones carry 10× more bacteria than most toilet seats — up to 33,200 colony-forming units (CFUs), compared to just 4 CFUs on a restroom door handle.

📚 Source: University of Arizona / Prof. Charles Gerba · Reported by AfroTech & CBS News

🚽
75%
Of Americans use their phone on the toilet

A survey of 2,114 Americans by BankMyCell found that 75% of people use their smartphone on the toilet. Among Gen Z it jumps to 96%. The average person visits the bathroom 6–8 times per day — meaning your phone takes 4–6 bathroom trips every single day.

📚 Source: BankMyCell Bathroom Phone Survey (2,114 respondents) · bankmycell.com

🧫
1 in 6
Phones contaminated with fecal matter

Research shows 1 in every 6 mobile phones carries fecal contamination. Meanwhile, only 16.5% of Americans ever clean their phones — while 90% wash their hands after the bathroom. The phone stays dirty. Your case absorbs every environment your phone enters.

📚 Source: London School of Hygiene & Tropical Medicine · Reported by CBS News & BankMyCell

🧪 LAB REPORT

The bathroom truth nobody is talking about.

You wash your hands. You do not wash your phone. And your phone goes everywhere you go.

📱
75%
of Americans bring their phone to the bathroom every time
🔢
6–8×
average bathroom visits per day per person
🧼
16.5%
of people ever clean their phone (vs. 90% who wash their hands)
🧫
10×
more bacteria on your phone than on a toilet seat
🔬
THINK ABOUT THIS

If 75% of people bring their phone to the bathroom 6–8 times a day, that means the average phone makes roughly 4–6 bathroom trips every single day. Over a year, that is potentially 1,500+ bathroom exposures on the device you hold against your face to make calls.

Your phone case wraps around that device 24 hours a day. It absorbs everything. Once it has been handled — even for one day — there is no safe way to sanitize it and ship it to another customer. That is not a policy. That is science.

📚 BankMyCell Bathroom Phone Survey → 📚 University of Arizona Bacteria Study →
YOUR RIGHTS AS A CUSTOMER

What you can return. What you cannot. Zero ambiguity.

✓ ACCEPTED
Defective or damaged item
Any condition · 30 days · Free US return label · Full replacement or store credit at no cost to you
✓ ACCEPTED
Wrong item received
Any condition · 30 days · Free US return label · Correct item reshipped same day approval
✓ ACCEPTED
Unopened change-of-mind return
Original sealed packaging · 30 days · Free US return label · Store credit or exchange · No restocking fee
✗ NOT ACCEPTED
Opened or used items
Cannot be sanitized or safely resold · science-based hygiene policy · protects every customer who comes after you
✗ NOT OFFERED
Cash refunds to original payment
We operate on store credit and exchange only · store credits never expire · use them any time
✗ NOT POSSIBLE
Returns after 30 days
Window has closed · contact us if special circumstances apply and we will always do our best
🇺🇸 UNITED STATES

Free everything. No fees. Ever.

  • ✓ Free standard shipping on every order
  • ✓ 30-day return window — defective AND non-defective
  • ✓ Free return shipping label (download & print)
  • ✓ Zero restocking fees on every return
  • ✓ Store credit (never expires) or exchange of equal value
  • ✓ 2-business-day resolution after we receive your return
🌍 INTERNATIONAL

Same care. 100+ countries.

  • ✓ Same 30-day return window worldwide
  • ✓ Defective/wrong items — free label, reship at no cost
  • ✓ Store credit or exchange after inspection
  • → Non-defective returns: AUD4.99 (~$4.99 USD) return processing fee
  • ✓ Tracking provided after customs clearance
  • ✓ 2-business-day resolution after we receive your return
THE PROCESS

Start a return or exchange in four steps.

1
Email us with your order number and photos Send to info@gorillacasestore.com — include your full name, order number, photos of the item, and a short explanation. The more detail you give us, the faster we resolve it.
2
Receive your RMA within 24–48 hours We review your request and send your Return Authorization (RMA) number and shipping instructions. Do not send anything back without your RMA — unauthorized returns cannot be processed.
3
Ship it back using our label US customers receive a free download-and-print return shipping label. International defective/wrong item returns also receive a free label. Package securely in original condition and drop it off at your carrier.
✓
Resolution within 2 business days of arrival We inspect your return and issue your replacement shipment or store credit within 2 business days. You receive email confirmation at every step. Store credits never expire and can be used on any future order.
🚫
ORDER CANCELLATIONS

Orders cannot be cancelled or modified after checkout.

Our fulfillment system generates shipping labels and begins packaging within minutes of checkout. This is how we deliver 1–3 day processing and free US shipping. If your order has not shipped yet, email us at info@gorillacasestore.com or call (330) 224-6227 and we will do everything we can to assist.

Before you check out — confirm:

✓ Phone model and color ✓ Shipping address ✓ Your email address ✓ Full cart contents
🎁 GORILLA FAMILY EXCLUSIVE
Spend $50+ — get a FREE Screen Protector + Camera Lens Kit
Plus 10% off your entire order with code:
10offorder1
Free US shipping · Military 15% off · (330) 224-6227
🦍

Built Strong. Built Clean. Built for You.

We want every customer to feel safe, confident, and valued. Our policies are not just business rules — they are part of our commitment to integrity, safety, and trust. We work hard to deliver durable, hygienic, and top-performing products you can count on every day.

Thank you for choosing Gorilla Cases LLC. Your trust is the foundation of everything we build.

📞 Business: (330) 224-6227
Mon–Fri 9 AM–5 PM EST
🤖 AI Support: (978) 797-0223
Available 24/7
✉️ info@gorillacasestore.com
24–48 hour reply
💬 Live Chat 24/7
Bottom-right of every page

Gorilla Cases LLC · 12908 Robinwood St NE · Alliance, Ohio 44601 · United States
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