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Gorilla Cases LLC – Return & Refund Policy

Dear Valued Customer,

At Gorilla Cases LLC, your trust, safety, and satisfaction mean everything to us. We understand how important it is to feel confident in the products you purchase — especially when it comes to something as personal and frequently used as your phone accessories.

That’s why we’ve crafted a clear, thoughtful return policy that balances customer care with health and safety concerns. Please read below for the full details.

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⚠️ Why We Don't Accept Returns on Used Items

Your phone is one of the most touched objects in your daily life. In fact, studies have shown that cell phones carry more bacteria than a toilet seat — up to 33,200 colony-forming units (CFUs), compared to just 4 CFUs on a typical restroom door handle.

This alarming data highlights the health risks of accepting returns on items like phone cases and screen protectors, which come in close contact with your hands, face, and everyday environments.

👉 For hygiene and safety reasons, we do not accept returns on opened or used phone accessories.

 

Gorilla Cases LLC – Official Refund & Return Policy

Thank you for choosing Gorilla Cases LLC, where our mission is to provide the strongest, most reliable, and safest mobile protection in the world.
Your satisfaction and trust are extremely important to us. This policy has been carefully created to ensure fairness, hygiene, and transparency while maintaining compliance with U.S. consumer standards and Google Merchant Center requirements.

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Our Commitment to Customer Satisfaction

We understand that sometimes a product may not meet expectations or arrive as intended.
While we stand behind every product we ship, we also recognize the importance of having a clear, fair, and responsible return process.
Our policy is designed to balance excellent customer service with strong health and safety standards — ensuring that every customer receives a brand-new, factory-inspected, and uncontaminated product.

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Why We Have a Strict Return Policy

Cell phones are personal-use devices that travel everywhere with you.
According to multiple health studies, an average cell phone can contain over 30,000 bacteria colonies, often more than a public toilet seat. Phones collect sweat, oils, saliva, and airborne germs through regular use.
Because phone cases and accessories are in direct contact with your hands, mouth, and face, accepting used returns would pose a hygiene and biohazard risk for both our employees and future customers.

Over the years, our team has received returned items showing lipstick marks, sweat residue, food particles, and other bodily fluids.
For the safety of our team, warehouse staff, and customers, these items cannot be sanitized or safely resold.

Therefore, Gorilla Cases LLC maintains a strict policy:

We do not accept returns on any opened or used items.
Once packaging has been broken or the product has been handled, it is automatically ineligible for return or resale.

This measure protects the integrity of our inventory, ensures every customer receives a fresh product, and safeguards the health of everyone involved.

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U.S. Return & Exchange Policy

For our U.S. customers, we proudly offer a 30-day return or exchange window from the date your package is delivered.

To qualify for a return or exchange, all of the following conditions must be met:

1. The product must be unopened, unused, and in its original sealed packaging.

2. All returns are subject to approval by Gorilla Cases LLC after verification of the item’s condition.

3. Returns must be initiated within 30 calendar days of delivery.

4. Approved returns will be issued either as a store credit or an exchange for an item of equal value.

5. Store credits never expire and may be used toward any future purchase on our website.

Please note that refunds to original payment methods are not offered, as we operate on an exchange or store-credit basis only.

Our customer service team is always available to help ensure a positive resolution, whether it’s a damaged shipment, incorrect item, or product concern.

📧 To begin your return or exchange, email us at gorillacasestore@gmail.com with:

• Your full name and order number

• Photos of the unopened item

• A short explanation of your request

Our team will reply within 24–48 hours with next steps.

Once your refund is approved then you will get it back within 48 hours and you will have your store credit

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International Return Policy

We proudly serve customers around the world and apply the same care and attention to our international return policy.

Here are the details for orders shipped outside the United States:

1. All international orders include a flat-rate shipping fee of $4.99.

2. Returns must be based on a valid reason — typically for a damaged or defective item upon arrival.

3. In most cases, we will reship a replacement product at no cost to the customer.

4. If the customer declines a reshipment and prefers to return the product, a $4.99 return shipping fee will apply to send the item back to our international warehouse.

5. Once the returned product is received and inspected, Gorilla Cases LLC will issue a store credit or exchange of equal value.

Please note that store credits never expire and may be used toward any future purchase on our site.

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Health & Safety Commitment

We take health and hygiene extremely seriously.
Once a phone case or accessory has been opened, handled, or worn, it cannot be re-sanitized to a standard safe for resale.
We do not restock, recycle, or resell any returned item. All used or opened products are immediately marked for safe disposal.

This policy is in place to:

• Prevent cross-contamination of germs or bacteria between customers.

• Protect our employees from handling potentially unsafe materials.

• Guarantee that every Gorilla Cases customer receives a brand-new, untouched, and hygienically sealed product.

We ask for your understanding in this matter. We love and value our customers deeply — and these safety measures are here to protect you, our staff, and future buyers.

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Cancellations

Because we strive for fast shipping and same-day processing, all orders enter fulfillment immediately after checkout.
For this reason, we cannot cancel or modify orders once they have been placed.

We encourage customers to double-check model types, colors, and addresses before completing a purchase.

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Damage or Wrong Item Received

If your order arrives damaged or incorrect, we will absolutely make it right.

Please contact our support team within 30 days of receiving your package, including:

• Clear photos of the issue

• Your order number

• A brief explanation

Once verified, we will send a replacement or issue a store credit immediately.

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Return Authorization Process

All returns and exchanges require authorization.
Please do not send items back to our warehouse without prior approval. Unauthorized returns cannot be processed or refunded.

To request authorization:

1. Email gorillacasestore@gmail.com with your order number and issue description.

2. Wait for our team’s confirmation and return instructions.

3. Once approved, safely package the item in its original condition and mail it to the provided address.

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Contact Information

Customer Service (Fastest Response):
💬 Live Chat (bottom right of our website, available 24/7)

Email Support:
📧 gorillacaseshelp@gmail.com
📧 gorillacasestore@gmail.com

Phone Support:
📞 (330) 224-6227

Mailing Address:
Gorilla Cases LLC
12908 Robinwood St
Alliance, Ohio 44601
United States

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All Sales Final – Store Credit & Exchanges Only

Please remember:

• All sales are final once shipped.

• Refunds are not offered.

• Exchanges or store credits are available upon approval.

• Store credits never expire.

This policy ensures both customer safety and full transparency while allowing us to continue providing the highest quality, military-grade phone protection in the industry.

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Our Promise

We want every customer to feel safe, confident, and valued. Our policies are not just business rules — they’re part of our commitment to integrity, safety, and trust.
We work hard to deliver durable, hygienic, and top-performing products that you can count on every day.

Thank you for choosing Gorilla Cases LLC —
Built Strong. Built Clean. Built for You.