Contact US

📞 Contact Gorilla Cases LLC

At Gorilla Cases LLC, we take pride in offering premium, military-grade protection for your mobile devices — but we take even more pride in providing real, reliable customer support.
Whether you have questions about an order, need help selecting the right case, or just want to connect with our team, we’re here to help you every step of the way.

🏢 Our Headquarters

Gorilla Cases LLC
12908 Robinwood Street
Alliance, Ohio 44601
United States

Our office proudly serves customers across the U.S. and around the world. Every message, call, and chat is handled with care by our dedicated support staff who understand our products and customers inside and out.

📱 Phone Support

We offer both live agent and AI-assisted phone support options for your convenience.

 

  • Direct Customer Support Line: (330) 224-6227

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

During business hours, our friendly U.S.-based support specialists are ready to help with product questions, order tracking, or account assistance.
Outside of regular hours, our automated system can take messages and provide immediate answers to many common questions.

📧 Email Support

We know some customers prefer to communicate in writing — and we respond quickly.

  • General Product & Order Support: gorillacaseshelp@gmail.com
    For shipping questions, product details, or warranty assistance.

  • Management & Business Inquiries: gorillacasestore@gmail.com
    For partnership requests, wholesale opportunities, media inquiries, or company matters.

Every email is personally reviewed, and most responses are sent within 24 hours (Monday–Friday).

🤖 Fastest Way to Reach Us: AI Live Chat

For instant support 24 hours a day, our AI-powered live chat is the fastest and most efficient way to get help.
You can access it anytime by clicking the chat bubble at the bottom-right corner of our website.

Our AI assistant can:

  • 🔍 Instantly track your orders

  • 📦 Provide shipping and delivery updates

  • 🛒 Share product recommendations based on your device

  • 💬 Answer frequently asked questions about returns, policies, and compatibility

  • 🧾 Connect you directly with a live agent if additional help is needed

We designed this chat to make customer service simple, fast, and available — even when our offices are closed.

🌎 Customer Commitment

At Gorilla Cases, we treat every message, call, and email as an opportunity to earn your trust.
Our customers include law enforcement, construction professionals, travelers, and families who depend on our products for daily protection — and we believe that same reliability should extend to our service.

We promise to respond with professionalism, empathy, and accuracy every time you reach out.
Your satisfaction is what drives our mission to continually improve both our products and our customer experience.

📬 Mailing & Returns Address

Gorilla Cases LLC
12908 Robinwood Street
Alliance, Ohio 44601
United States

If you are returning a product or sending documentation, please contact our support team before shipping anything back.
We will provide the correct return authorization and address instructions to ensure your package is processed quickly.

💡 Helpful Tips Before You Reach Out

  • Have your order number ready — it helps us locate your purchase immediately.

  • For the fastest help, include photos if you’re asking about a product, damage, or compatibility issue.

  • If contacting us outside business hours, our system will automatically forward your message to the right department so you’ll receive the fastest possible response.

🙏 Thank You for Choosing Gorilla Cases

We appreciate your trust and your business.
Our goal is not just to sell phone cases — it’s to provide a complete protection experience backed by real customer care.
If you ever need assistance, we’re just one call, click, or chat away.