The ongoing pandemic has caused worldwide delays in shipping. These delays have affected the entire technology industry, particularly disrupting supply chains for retailers. Gorilla Cases has not been spared from these disruptions, and as a result we are experiencing significant delays in order fulfillment.
Orders can take up to 45 business days depending on customs issues. All international orders come from China from our main warehouse, and shipping with covid-19 and supply lines are causing long delays. Tracking for international orders is unavailable until the item clears customs and is handed to your local postal service, at that we will both get tracking unless you have paid $49.99 for air mail shipping.
Our team is doing our best to accurately project the timelines for all orders, but the unpredictability in the global supply chain means that there is always a risk of orders being delayed beyond our estimations. To ensure that you receive your order in a timely fashion.
We understand that it is not always possible to anticipate your technology needs over such a long window but, when possible, doing so will dramatically increase the chances that you will not experience any additional delays in receiving your product.
Gorilla Cases is committed to providing high-quality technology products and services to the Spartan community, and we are working tirelessly to resolve these uncertainties as we begin to transition to a new normal after COVID-19.
We sincerely appreciate your patience and understanding during this time, and we will be happy to follow up with you regarding any questions or concerns you have related to existing or future orders.