Privacy policy

🔐 Privacy Policy

Effective Date: [Insert Date]

Gorilla Cases LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website: www.gorillacases.com.

By using our site, you agree to the terms outlined in this policy.

📋 What Information We Collect

When you visit our website, we may collect the following types of information:

🔸 Personal Information:

  • Full name

  • Shipping and billing address

  • Email address

  • Phone number

  • Payment information (securely processed through third-party payment gateways like Shopify Payments, PayPal, etc.)

🔸 Non-Personal Information:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on the site

  • Referring website

🛒 How We Use Your Information

We collect your information to:

  • Process and fulfill your orders

  • Communicate with you about your order or account

  • Respond to customer inquiries via email or chat

  • Send promotional offers and updates (with your consent)

  • Improve our website functionality and customer experience

  • Prevent fraud and maintain site security

🔐 How We Protect Your Information

We take your security seriously. Our website uses:

  • SSL (Secure Socket Layer) encryption to protect your data during transmission

  • Secure third-party payment processors

  • Restricted access to personal information within our team

  • Regular monitoring for security breaches

💬 Chat Feature & AI

We use an AI-powered chat system for fast, reliable customer service. This tool may collect basic details (name, order number, questions) to help serve you better. All chat data is encrypted and kept secure.

📤 Sharing Your Information

We do not sell your personal information. We may share it only with:

  • Trusted third-party service providers (shipping, payment processors)

  • Law enforcement or legal entities, if required by law

  • Platforms like Shopify or Mailchimp for order processing and communication

These partners are contractually obligated to keep your information secure.

🇺🇸 CCPA & GDPR Rights

If you are a resident of California or the EU, you have specific rights regarding your data, including:

  • The right to know what personal data we collect

  • The right to access or correct your data

  • The right to request deletion of your data

  • The right to opt-out of marketing communications at any time

To make a request, please contact us at gorillacaseshelp@gmail.com

🍪 Cookies & Tracking

We use cookies to:

  • Improve site performance

  • Remember your preferences

  • Analyze site traffic

  • Provide a better shopping experience

You can control cookies in your browser settings at any time.

📧 Marketing & Emails

With your permission, we may send promotional emails and product updates. You can unsubscribe at any time by clicking the link in the footer of our emails or contacting us directly.

🧾 Retention of Information

We retain your information only as long as needed for:

  • Order fulfillment

  • Legal or regulatory purposes

  • Customer service follow-up
    After that, it’s securely deleted.

🔄 Changes to This Policy

We may update this Privacy Policy from time to time. When we do, the revised version will be posted here with a new "Effective Date." We encourage you to review this policy periodically.

📞 Contact Us

If you have any questions about this Privacy Policy or your data rights, please contact us:

Gorilla Cases LLC
12908 Robinwood St
Alliance, OH 44601
📞 Phone: (330) 224-6227
📧 Email: gorillacaseshelp@gmail.com
🗨️ Chat: Use our AI-powered website chat for the fastest support

Thanks for trusting Gorilla Cases! 🦍 Your privacy matters to us.