About Us
From a classroom desk
to 20,000+ customers worldwide.
Gorilla Cases LLC began with one simple idea — born at a small desk inside a University of Akron classroom. During an e-business project, founder James T. Coleman II decided he didn't want to create a pretend store like everyone else. He wanted to build something real. Something useful. Something that solved a problem nearly every student around him faced: dropping their phones and spending hundreds of dollars fixing cracked screens.
So instead of submitting a mock concept, James launched the first version of Gorilla Cases — a tiny website with a single rugged phone case and a belief that strong protection should be affordable for everyone. What started as a class assignment quickly turned into something bigger. Friends liked the early designs. Professors ordered cases. Word spread. And a dorm-room project became Gorilla Cases LLC — a company now trusted by police officers, construction workers, travelers, parents, and everyday customers looking for real protection.
Through every version of the business, one thing never changed: the mission to deliver gorilla-strength protection backed by honest customer service.
Ten years. One mission. Thousands of protected phones.
Help at any hour — no hold music, no wait times.
Our AI-powered live-chat assistant is available in the bottom-right corner of every page, around the clock. It can track orders in seconds, provide shipping and delivery updates, recommend the best case for your device, answer compatibility and warranty questions, and connect you to a live team member when needed.
We show up everywhere you shop.
Gorilla Cases LLC
12908 Robinwood St NE
Alliance, Ohio 44601
United States
Returns and exchanges are processed at this address. Contact us before sending anything back — we will provide return authorization and instructions first.
- 📞 (330) 224-6227 · Mon–Fri 9 AM–5 PM EST
- 🤖 (978) 797-0223 · AI automated support 24/7
- 📧 info@gorillacasestore.com — customer support
- 📧 james@gorillacasestore.com — business + management
- 💬 Live chat — bottom-right of every page, 24/7
Every message is reviewed personally. We respond within 24 hours Monday through Friday.
Click to view our Amazon storefront → 4.8★ · 182+ verified reviews
A Thank You From James
From a college classroom project to a nationwide protective gear brand — Gorilla Cases exists because customers like you believed in us. Every order, review, and message helps us continue improving. Thank you for being part of the Gorilla Cases family.
Our promise is simple: strong products, strong service, and a brand built on trust from day one. All products sold by Gorilla Cases LLC comply with US safety standards and consumer protection regulations.