1 Year Warranty

Why the 1 Year Warranty Is Essential for Heavy Phone Users and Peace-of-Mind Buyers

Picture the kickstand on your favorite case finally giving out eleven months in, after a few hundred flips too many — and instead of shopping for a replacement, you send one email and a new case is on its way, free. That is the entire idea of the Gorilla Cases 1 Year Warranty: a full year of coverage on one case of your choice, with a 100 percent no-hassle replacement if anything goes wrong with it. No registration cards to mail back, no receipts to dig up months later, no restocking games — if the covered case fails within 12 months, we replace it.

Built for tradespeople who wear cases out instead of scratching them, parents whose kids stress-test every hinge and kickstand, gift-givers who want the present protected too, and anyone who keeps a phone for years, this is the best warranty add-on for Gorilla Cases gear — simple, transferable, and honest. Welcome to the Gorilla Family.

Key Features

• 12 full months of coverage: protection starts the day your order arrives and runs a full calendar year.
• 100% free replacement: if the covered case fails during the warranty period, we ship a replacement at no charge — no fees, no deductibles.
• No-hassle claims: one email to our support team with your order number is the entire claims process.
• No registration required: you never have to mail back a registration card or fill in a form to keep coverage valid.
• Transferable coverage: the warranty follows the product — anyone owning the covered case during the warranty period is protected, which makes it perfect for gifts.
• Covers real-world failures: broken kickstands, cracked frames, failed clasps, peeling finishes — the wear that actually ends a case's life.
• Fast turnaround: replacement orders are processed within 24 hours of claim approval.
• Stacks with returns: your standard free 30-day return window still applies; the warranty extends your protection long after it closes.
• One plan, one item: each warranty covers exactly one case — ordering three cases? Add three warranties or pick the one that works hardest.
• Compatibility: valid on any single Gorilla Cases case purchased in the same order ONLY. It does NOT retroactively cover cases bought previously, and one plan does NOT spread across multiple items.

Coverage Explained — What the Warranty and the Claims Process Actually Look Like

Think of this warranty the way you would think of a quality tool brand's guarantee: a promise that the thing you bought will keep doing its job, backed by replacement rather than fine print. During the 12-month term, if the covered case stops protecting your phone the way it did on day one — a kickstand that no longer holds, a corner that cracked under a drop it should have survived, a clasp or hinge that quit — it qualifies.

The claims process is deliberately boring. You email our support team, include your order number and a photo of the issue, and a human (not a phone tree) reviews it — we answer within 24 hours, 365 days a year. Approved claims ship a replacement case at no cost. There is no charge for the service, no shipping fee fishing, and no requirement that you mailed in a registration form when you bought it.

One honest boundary, stated plainly: each warranty covers a single item. If you order three cases and one warranty, you choose which case the plan protects. Lost phones, lost cases, and cosmetic preference changes are not failures — the plan covers the case breaking, not buyer's remorse (your free 30-day return window covers that part).

Browse Cases Worth Protecting

Pair this plan with a case built to outlast it — browse the full Gorilla Cases collection, shop now and find the right protective phone case for your lifestyle.

Real-World Use Cases

• The Job-Site Pro: flips a kickstand fifty times a day and wants month eleven covered just like day one.
• The Parent Buyer: outfits a teenager's phone knowing that whatever happens to the case in the next year, the replacement is already paid for.
• The Gift-Giver: adds the warranty to a wallet case gift — coverage transfers with the case, so the recipient is protected without lifting a finger.
• The Long-Haul Owner: keeps phones for three or four years and wants the case investment protected through the heaviest first year.
• The Frequent Traveler: lives out of bags and airport trays where clasps and hinges take constant abuse — one email from any city fixes a failure.

Feature-to-Benefit Mapping

How to Use Your Warranty, Step by Step

1. Add the 1 Year Warranty to your cart in the same order as the case you want covered.
2. Keep your order confirmation email — that number is your proof of coverage (no registration needed).
3. If the covered case fails within 12 months, photograph the issue clearly in good light.
4. Email our support team with your order number, the photo, and a one-line description of what failed.
5. Receive your approval within 24 hours and your free replacement case ships — verify the new case fits and carry on.

Troubleshooting and Tips

• Not sure which case the plan covers? If your order had multiple cases, tell us your pick when you file — one warranty applies to one item of your choice from that order.
• Lost your order number? Email us with the name and email used at checkout and we will look it up — the warranty does not die with a deleted email.
• Gave the case away as a gift? No problem — coverage follows the product, so the new owner can claim with the original order number.
• Case failed in the first 30 days? Use the standard free 30-day return instead — it is even faster, and the warranty stays intact for the replacement.
• Want to maximize case lifespan anyway? Clean cases with mild soap and water, never alcohol wipes, which degrade coatings and finishes over time.

FAQs

Which products does this warranty cover?
It covers one Gorilla Cases case purchased in the same order, for 12 months from delivery. It does NOT cover cases from previous orders, and one plan does NOT extend across multiple items — three cases need three plans.

What exactly do I get?
A full year of free replacement coverage: if the covered case fails, we ship you a replacement at no cost, no hassle, 100 percent covered.

What counts as a covered failure?
Functional failures from normal use: broken kickstands, cracked or split frames, failed hinges or clasps, separated layers, peeling that exposes the phone. If the case stops protecting, it qualifies.

What is not covered?
Lost or stolen cases, damage from intentional abuse, and simply changing your mind on color or style — that last one is what the free 30-day return window is for.

Do I need to register the warranty?
No. Coverage is automatic from the day your order arrives — we never require you to return a registration form to keep it valid.

How do I file a claim?
Email our support team with your order number, a photo of the issue, and a short description. We respond within 24 hours, every day of the year.

How fast is the replacement?
Approved claims are processed within 24 hours and the replacement ships immediately after — most customers have the new case in hand within a week.

Is there any cost to claim?
None. The replacement, the service, and the process are completely free — no deductibles, no restocking fees, no shipping surprises.

Can I transfer the warranty if I give the case away?
Yes — we provide warranty service to anyone owning the covered product during the warranty period, which makes this ideal for gifted cases.

Does it cover the phone itself?
No — this plan covers the case, not the phone inside it. The case's job is protecting the phone; the warranty's job is protecting the case.

Can I add it after I have already ordered a case?
Coverage is designed to be purchased alongside the case in the same order. If you just placed an order, contact support quickly and we will do our best to attach it.

What happens if my exact case is out of stock when I claim?
We will offer the same model in another color or a comparable case of equal value — your choice.

Is this a good gift add-on?
One of the smartest — it costs little next to the case, transfers automatically to the recipient, and turns a nice gift into a worry-free one.

What is the return policy on the warranty itself?
Yes — Gorilla Cases offers free 30-day returns on all Gorilla Cases products, including this warranty plan. If it doesn't fit your needs or you're not satisfied, contact our team within 30 days for a fast replacement or full refund. No restocking fees.

Why Gorilla Cases?

Gorilla Cases exists because protection should not stop at checkout. We drop-test every design, describe every product honestly, and stand behind the gear for a full year when you add this plan — because a case that protects your phone deserves a company that protects the case. The Gorilla Family trusts us because we test hard, describe honestly, and back every order with free 30-day returns. Add the plan, forget about it, and let month eleven be our problem. Shop now at gorillacasestore.com

What Gorilla Family Customers Are Saying

★★★★★
Kickstand died in month ten — new case in five days
The kickstand on my metal case finally wore loose after about a thousand flips on the job site. Sent one email with a photo on Sunday night, had approval Monday morning, new black case that Friday. Easiest warranty claim I have ever made.
— Russ B., San Antonio, TX

★★★★★
Bought it for my son's phone — used it twice... almost
Added this to a rugged case for my 14-year-old fully expecting to need it. Case has actually survived everything, but when the clasp loosened at month seven they replaced it without a single follow-up question. Worth every penny for the peace of mind alone.
— Dana W., Minneapolis, MN

★★★★★
Transferred with the gift, exactly as promised
I gifted my dad a wallet case with this warranty. When the magnetic clasp failed months later, he claimed it himself with my order number — no arguing about whose name was on the purchase. That transferability is rare and brilliant.
— Imogen H., London, UK

★★★★★
No registration card was the selling point
Every warranty I have ever owned died because I never mailed the card. This one just works from the order number. Claimed once for a cracked corner after a ladder drop; replacement was on my porch within the week.
— Glen T., Vancouver, BC, Canada

★★★★½
Great plan, just read the one-item rule
Service was fast and genuinely free when my case frame split. Only thing I would flag: I ordered three cases and assumed the plan covered the order — it covers one item, which is in the listing but easy to skim past. Bought two more plans after the claim, which says it all.
— Carla M., Phoenix, AZ

Read More From Gorilla Case Blogs

Want to see why the cases under this warranty rarely need it? Read Why a Gorilla Phone Case Beats All Others, then check Top 5 Gorilla Phone Case Features You'll LOVE! for the details we obsess over.